94598_02: Management for library assistants

Topics Covered

Chapter 1: Supervision

• Introduction
• The nature of supervision
• Summary of Chapter 1

Chapter 2: Marketing and Client Liaison

• Introduction
• Marketing
• Client Liaison
• Summary of Chapter 2

Chapter 3: Providing Customer Care to Library Users

• Introduction 23 Library users 24 Signage 25 The community profile 26 The application of Batho Pele principles in a library 27 The effect of sound customer care on the library user and the acceptance of library services in the community 29 Interpersonal relations 33 Conflict management as a tool of interaction with clients 36 Summary of Chapter 3 43 Practical exercises on Chapter 3

Chapter 4: Problem Solving

• Introduction
• Typical personnel problems
• Identifying the problem
• Taking corrective action with staff members
• Taking corrective action with library members
• Solving the problem
• Taking progressive action
• Writing concise documentation
• Getting commitment
• The staff member’s role
• Problems related to the smooth functioning of the library
• Summary of Chapter 4

Chapter 5: Communication Skills

• Introduction
• Communication
• Barriers to effective communication
• Poor listening habits
• Improving oral skills
• Writing skills
• Nonverbal communication
• Communicating with your boss
• Library organisational communication
• Handling meetings
• Giving instructions
• Dealing with the grapevine
• Summary of Chapter 5

Chapter 6: Library Administration

• Introduction
• The nature of library administration
• The importance of accurate statistics as a reflection of the library Service
• Interpretation of statistics and how the information can be used to monitor the LIS and collection development
• Ethics related to receiving and recording of funds
• Principles of record keeping
• Principles of report writing
• Summary of Chapter 6

Chapter 7: Management of Library Services and Activities

• Introduction
• Planning
• Organising and delegating
• Leading
• Summary of Chapter 7

Chapter 8: Supervisory Control and Quality

• Introduction
• Steps in the controlling process
• Tools for supervisory control
• Summary of Chapter 8

Chapter 9: Coping with Change

• Introduction
• Reaction to change
• Resistance to change
• Reducing resistance to change
• Productivity
• Summary of Chapter 9

Chapter 10: Staffing and Human Relations

• Introduction
• Staffing
• Recruiting qualified personnel
• Selecting personnel
• Motivation
• Labour relations
• Summary of Chapter 10

Chapter 11: Management of Time

• Introduction
• What is time management?
• Management of time
• The key to good time management
• Summary of Chapter 11

Chapter 12: Library Finances

• Introduction
• Sources of library finance
• Fines, penalties and charges
• Managing daily cash received
• Basic bookkeeping procedures
• Budgeting
• Getting quotations for library material
• Added value
• Summary of Chapter 12

Chapter 13: Computer Literacy

• Introduction
• Basic computer literacy
• Electronic management information system for LIS
• Computer-based library functions
• Summary of chapter 13

This course is part of the following qualifications that we offer:

1. Core 94598 - Occupational Certificate: Library Assistant Level 5, 127 Credits