15233: Harness diversity and build on strengths of a diverse working environment
Click here to view the course details on the SAQA website: 15233
NQF Level: |
5 |
Credits: |
3 |
Registration Price: |
R 264 to be paid upon registration |
Certification & Exam Price: |
R 2640 to be paid before examination |
Topics Covered
Chapter 1: Understanding of diversity in the workplace
- Defining diversity
- Definitions
- Diversity in the Workplace
- Perceptions, cultural bias and stereotyping
- What is Cultural Bias?
- Stereotyping
- The implications of diversity for internal and External relationships
- Internal relationships
- External relationships
Chapter 2: The positive consequences of diversity
- The benefits of diversity in the workforce
- Diverse needs of employees and clients
Chapter 3: Common values in a diverse workforce
- Common values in a diverse workforce
- Search for similarities
- Improved processes and Work Performance
- Mutual Respect
- Communication
- Implementation of the Diversity Programme
- Diversity and Organisational Strategies
- Diversity and Organisational Procedures
- Brainstorming to generate diverse viewpoints
Chapter 4: Dealing with conflict
- Dealing with conflict
- Employee Groups in Organisations
- Group Norms
- Conflict
- Handling conflict
- Effects of Conflict
- Conflict-solving Methods
- Managing conflict during the stages of group Forming
This course is part of the following qualifications that we offer:
- Core 50333 - National Diploma: Occupationally Directed Education, Training and Development Practices Level 5, 240 Credits
- Fundamental 97691 - Occupational Certificate: Community Development Practitioner Level 5, 212 Credits