114226: Interpret and manage conflicts within the workplace
Click here to view the course details on the SAQA website: 114226
NQF Level: |
5 |
Credits: |
8 |
Registration Price: |
R 396 to be paid upon registration |
Certification & Exam Price: |
R 3960 to be paid before examination |
Topics Covered
Chapter 1: Main sources of conflict
- Introduction
- Your approach to conflict
- Determine the root of the conflict
- Different sources of substantive conflict
- Productive (positive) versus destructive (negative) conflict
- Potential versus actual conflict
- Organisational conflict modes
- Conflict in personality types
- Conclusion
- Summary
Chapter 2: Techniques in conflict management
- Introduction
- The route that conflict takes until resolution
- Useful steps to be taken to manage conflict
- How to minimise conflict in the workplace
- Conclusion
- Summary
Chapter 3: Strategies to resolve conflict
- Introduction
- Labour relations act and conflict
- Resources in resolving conflict
- Strategies to resolve conflict
- Adopt and adapt an action plan
- The role of organisational structure, policies and procedures in terms of preventing and resolving conflicts
- Summary
Chapter 4: Attributes of a good conflict manager
- Introduction
- Attributes of a good conflict manager
- Skills audit of a good conflict manager
- Negative attributes that should be controlled
- Managing relationships
- Conclusion
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